This document contains the terms and conditions for your use of the Canotosan (“Company”, “We”, “Our”) website and services. By visiting our site or purchasing our products, you are deemed to have accepted these terms.
1. General Provisions
1.1. This website and its content are the property of Canotosan and are protected by copyright laws.
1.2. By using our site, you declare that you are over 18 years of age or under the supervision of a parent/guardian.
1.3. Canotosan reserves the right to update these terms and conditions at any time. Changes will be effective upon publication on the site.
2. Product Information and Pricing
2.1. Product features, technical details and images are for informational purposes only and are subject to change at any time.
2.2. All prices are in Turkish Lira (TL) and include VAT. Shipping and delivery costs are stated separately.
2.3. In case of pricing errors, Canotosan reserves the right to cancel the order confirmation or request confirmation by stating the correct price.
2.4. Canotosan reserves the right to remove products that cannot be supplied by the manufacturer from the order list.
3. Order and Payment
3.1. Orders can be placed online through our website, by phone or by e-mail.
3.2. Order confirmation will be sent to the e-mail address you specified. You can use your order number as a reference.
3.3. Payment can be made by credit card, bank transfer/EFT or cash on delivery options. All online payments are made through secure payment systems.
3.4. Additional fees may be requested for cash on delivery option.
4. Delivery
4.1. Delivery times may vary depending on the product, stock status and delivery address.
4.2. Standard delivery time is 3-7 business days. However, this period may be longer for imported products or special orders.
4.3. Delivery is made through contracted cargo companies.
4.4. The product must be physically checked during delivery, and if damage is detected, a report must be kept in the presence of the cargo officer.
5. Return and Exchange
5.1. Return and exchange conditions are specified in detail on our “Return Policy” page.
5.2. There is no right of return for special order products, opened packages and used products.
6. Warranty and Liability
6.1. Products are under the manufacturer’s warranty. Warranty periods vary depending on the product.
6.2. Canotosan is not responsible for any direct or indirect damages that may arise from the use of the products.
6.3. Assembly and installation of the products must be done in accordance with the user manual. Damages resulting from incorrect assembly or installation are not covered by the warranty.
7. Intellectual Property Rights
7.1. All content, logos, brands, designs and other materials on the website are the intellectual property of Canotosan or the relevant licensees.
7.2. Copying, duplicating or distributing these contents is prohibited without the written permission of Canotosan.
8. Privacy Policy
8.1. The processing of your personal data is explained in detail on our “Privacy Policy” page.
8.2. Canotosan does not share your personal data with third parties except for legal obligations.
9. Dispute Resolution
9.1. These terms and conditions are subject to the laws of the Republic of Turkey.
9.2. In case of any dispute, Turkish Consumer Arbitration Committees and Consumer Courts are authorized.
10. Contact
10.1. For questions or feedback, you can contact our customer service:
Canotosan Customer Service
Address: [Company Address]
Phone: [Phone Number]
E-mail: [E-mail Address]
Working Hours: Monday-Friday 09:00-18:00
These terms and conditions were updated on [Date].