Frequently Asked Questions
Order and Shopping
How can I order?
You can find the parts you need by examining our product categories on our website and add them to your cart. You can create a membership to order or continue as a guest. You can also order by phone and e-mail.
How can I track my order?
You can track your orders by logging into your account and from the “My Orders” section. In addition, order confirmation and shipping information are sent to your e-mail address.
What are the payment options?
We have credit card, bank transfer/EFT and cash on delivery options. We also offer open account working for our corporate customers.
Is there a minimum order amount?
The minimum order amount for your online shopping is 250 TL. Additional service fees may be applied for orders below this amount.
Products and Technical Support
How can I check the vehicle compatibility of the product?
You can use the “Compatibility Check” tool on our product pages to select the make, model and year of production of your vehicle and check the compatibility of the relevant part.
How can I find the OEM number of the spare part?
The OEM number is located on the original part or in your vehicle’s user manual. You can reach the relevant product directly by typing this number into our on-site search bar.
Can I get technical support?
Our technical team will be happy to assist you with product selection and installation. You can reach our technical support team via our “Contact” page or by phone.
Are installation instructions available?
Installation manuals for many of our products are available on our website. You can review the “Documents” tab on the product page or request them from our customer service.
Delivery
How long is the delivery time?
The standard delivery time for products in stock is 3-7 business days. Delivery times may vary for out-of-stock or special order products. The estimated delivery time will be stated in your order confirmation.
How is cargo tracking done?
After your order is shipped, the cargo tracking number will be sent to your e-mail address. You can track it from our contracted cargo company’s website with this number.
Do you deliver abroad?
Yes, we have international delivery service. Delivery fees and times vary by country. You can contact our customer service for detailed information.
What should I do if I detect damage during delivery?
We recommend that you physically check the product when receiving it. If you detect damage, a report must be kept in the presence of the cargo officer and reported to our customer service within 24 hours.
Returns and Exchanges
What is your return policy?
You can find detailed information about our return policy on our “Return Policy” page. In general, products must be returned within 14 days from the date of delivery.
I want to make a change, how should I proceed?
You need to forward your change request to our customer service. You will be asked to send the product back and fill out the change form according to the instructions given to you.
Who is responsible for the return shipping fee?
The return shipping fee is the customer’s responsibility. However, in the event of a faulty product being sent, the shipping fee will be covered by our company.
Contact Us for Help
You can reach us through the following channels for your questions or problems:
Phone Support:
[Phone Number]
Monday-Friday: 09:00-18:00
E-mail Support:
[E-mail Address]
Response is provided within 24 hours.
Live Support:
You can instantly chat with our technical team using the live support button in the lower right corner of our website.
Working Hours: Monday-Friday 09:00-17:00
Technical Support Form:
You can fill out the Technical Support Form for your technical questions. Our expert team will get back to you as soon as possible.
Educational Resources
You can benefit from the following resources to learn about the use and assembly of our products:
As Canotosan, we are here to provide you with the best service. Please do not hesitate to contact us for your questions or suggestions.